5) The client should then receive an email with a link. They should click on that link and identify themselves with the last 4 digits of their SSN and their birth date. The application will then pop up as normal for the client to sign. Once the client has completed the signature process, you will receive a notification telling you that the application can be submitted.

All contracts approved as of 3/23/2020 and beyond will now be available to download online from the Agent Portal!

To download a finalized annuity contract, click on 'Client Policies List' and then type the Policy Number in the Policy Number field. Once the search results populate, scroll down to the Agency Policies List Search result and click on the policy number. Click on the 'Documents' tab to see the downloadable contract.pdf file of the contract under the Annuity Contract section.

Please note, we suggest your client uses their personal login to download a copy of the contract directly from the Agent Portal themselves. You (the agent) should not email a copy of the contract to your client as that action may put your client’s information at risk.

As you read in our March 14th update on the Coronavirus (COVID-19) outbreak, Atlantic Coast Life Insurance Company activated our Business Continuity Plan to protect employees’ health and allow for business operations to continue as normal. However, due to the recent decision of Utah’s Governor Herbert to close all Utah public schools until May 1st (effective March 23), Atlantic Coast Life Insurance Company is taking further steps to support our Utah staff and community during this period.

Effective immediately, Atlantic Coast Life Insurance Company will more rapidly advance its transition to allow more employees to work remotely from their homes. Please note, as we work through this transition, we expect disruptions to service. You may experience longer call and processing times, so please plan accordingly. We would strongly encourage use of the Agent Portal to obtain status updates on pending applications.

We want to assure you that we are doing everything in our power to make this transition efficient and to return service levels to normal as quickly as possible. We are dedicated to serving you, our partners, and appreciate your patience during these unprecedented times.

As stated in our March 14th update, we request that you work smartly and take necessary precautions to protect your health. We suggest using the E-App system to limit your in-person client meetings. Through the E-App, you can submit applications while working with your clients remotely over the phone. Please reach out to our Sales team at sales@aclico.com if you have trouble utilizing the E-App (found on the Agent Portal). 



Download our E-App guides here:

Annuity E-App Guide

Medicare Supplement E-App Guide

We have included additional tips/resources on the Coronavirus (COVID-19) from the CDC here:

About Coronavirus

Additional Resources

Our dedicated teams are here to support you. Please do not hesitate to reach out to sales@aclico.com if you have any questions or need assistance. We will continue to monitor the Coronavirus outbreak closely and will provide additional updates as needed. 

To better align with industry standards and the growing digital market, Atlantic Cost Life Insurance Company will be requiring E-App submissions for any annuity application with a purchase premium less than $10,000. This new policy will be effective April 1, 2020, and will aid Atlantic Coast Life Insurance Company in its continuous support of agents with lower premium amounts.

E-App Usage has more than DOUBLED in the last 9 months!

“Why you ask?”

·       E-App Bonus

·       Practically eliminates missing requirements

·       Makes for faster processing time getting you paid a lot sooner

·       Avoid copying redundant info

·       Very intuitive and user friendly

Additionally, the 2020 E-App Contest is still ongoing. Get Involved now!